Refund & Cancellation Policy

Every cake is baked and hand-decorated specifically for your order, and is a perishable food product made to your specification. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day right to cancel does not apply to perishable goods or to goods made to a customer's personal specification.

This does not affect your legal rights where an order arrives damaged, is not as described, or is not of satisfactory quality. Those rights are set out below and are protected under the Consumer Rights Act 2015.

You may cancel or amend your order free of charge up to 48 hours before your chosen delivery date. Contact us by email, phone or WhatsApp and we will confirm the change in writing.

Within 48 hours of your delivery date we have usually bought ingredients and begun baking, so cancellations at that stage are charged at 50% of the order value. Once a cake has been dispatched it can no longer be cancelled.

If you need to move your delivery date rather than cancel, we will always try to accommodate that at no cost, subject to availability.

In the rare event that your cake arrives damaged, is the wrong item, or is not of satisfactory quality, contact us within 24 hours of delivery with photographs showing the issue and the packaging it arrived in.

We will review it promptly and offer a replacement cake or a full refund, whichever you prefer. We will not ask you to return a perishable product.

Photographs matter because our couriers are responsible for transit damage and we need the evidence to resolve it with them on your behalf. Reporting within 24 hours means the cake is still in the condition it arrived in.

Please make sure someone is available to receive the cake at the address and time slot you selected. If delivery fails because the address was incorrect or incomplete, or because nobody was available to accept it, we cannot refund the order, as the cake cannot be re-delivered safely.

If delivery fails for a reason within our control or our courier's control, you are entitled to a full refund including the delivery charge.

Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the funds to appear, depending on your bank or card issuer.

Where a refund is due, any delivery charge you paid is refunded alongside the goods unless only part of the order was affected.

Our kitchen handles nuts, eggs, dairy, gluten and soya. We take dietary requests seriously, but we cannot guarantee an environment free from cross-contamination. Please tell us about any allergy before ordering, and see our Allergens & Dietary page for full details.

We cannot refund an order because a dietary requirement was not communicated to us before it was made.

Email: info@delightbaker.com

Phone: 020 4621 8786

Mobile / WhatsApp: 0746 794 9900

Post: 167 Fisherton Street, Salisbury SP2 7RP